Refund policy

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition you received it
• Unworn and unused
• With original tags and packaging
We also require three clear photos of the item to confirm its condition, along with your receipt or proof of purchase.

To start a return, please email us at theqomfort@gmail.com

Please note: If a customer acknowledges that they accidentally selected the wrong size during checkout (e.g., choosing EU 36 instead of EU 46), we reserve the right to decline a refund or exchange request.

FYI: Socks are not eligible for returns and exchanges due to hygienic reasons - More info below

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Exchanges

We do not accept exchanges between different product categories, such as exchanging clogs for sandals.

If you would like a different size or style, the fastest option is to initiate a return for the original item. Once approved, you can place a new order separately.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed back to your original payment method within 10 business days.

Please note that it may take additional time for your bank or card issuer to complete the refund. Shipping fees are non-refundable. For refunds processed after delivery, the original shipping charge will not be refunded.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at
theqomfort@gmail.com